Return & Exchange Policy

Customer satisfaction is our #1 Priority at THE MUSK we strive to make your shopping a memorable and hassle-free experience. We also want to make sure that you are happy to shop with us.

So we have very generous 7 days exchange policy on our products.

However making a purchase indicates that you have acknowledged, Understood and agree to adhere to the following terms and conditions.

• We have 7 days exchange policy from the date of product delivered. If you are unsatisfied with your product, you can Exchange it within 7 days From Delivery.
• In case of return, Items to be returned must be unused, unworn, unwashed and undamaged. Return for exchange items will only be accepted in their original packaging, Including hangers, polyester bags, Hang tags on garments
• We process your refunds only through net banking channels and ensure strict privacy for protecting your data (If needed in case).
• Customers must have to return the product with bill and label with it.

HOW TO RETURN & EXCHANGE THE PRODUCTS?

• A return for Exchange request has to be placed within 7 days from the time of order delivered via https://themusk.ecoreturns.ai/apps/ecoreturnsai/ also on whatsapp helpdesk number +919427792669.
• If you raise the request on Whatsapp, after having a conversation with customer, we will approve and confirm the return for exchange request. Note that please initiate the return or exchange request via given link to get the fast and better resolution of your return & exchange query.
• Once acknowledged by team customer has to Co-operate with courier process. We do not have our own reverse pickup facility. (Shipping courier charges 100 INR has to be paid by customer him/her self)

Address for returning product:-

THEMUSK.IN

301, Alishpark, Ramnagar SOC, Khodiyarnagar Road, Varachha, Surat-395006

Phone :- +919427792669

(Please mention your name, address, number & order ID properly on the parcel)

• After submitting the parcel customer has to inform us with pickup details via WhatsApp helpdesk No. +919427792669
• As soon as we receive a returned product, it will go through quality testing and once approved we will process further within 2-3 working days.
• In case of credit note or store credit, once we receive a returned product, it will go through quality testing and once approved we will send you credit note on your registered mobile number as soon as possible.

Products Purchased in sales or discounts are only eligible for Exchange and not for return for refund.