Refund Policy
We want you to feel completely confident shopping with The Musk. If something isn't quite right, we've kept our return and refund process simple and fair.
Our 7-day return & exchange window
You can request a return or exchange within 7 days of delivery — we're happy to help, whatever the reason.
How refunds work
When you return an item to us, we issue the full item value as store credit — the exact amount you paid for the item, with nothing deducted. The good news: your store credit never expires, so it's ready whenever you want to shop again.
Return pickup charge
A pickup charge of ₹100 applies for both returns and exchanges. This is paid upfront when you raise your request through our Return & Exchange portal — it isn't taken out of your store credit.
If we're unable to dispatch your order
On rare occasions, we may be unable to fulfil or ship an order — for example, if a style sells out before it can be dispatched. In this case, we refund the full amount directly to your original payment method, so you're never left waiting on store credit for something that never shipped.
Keeping your return smooth
To help us process things quickly, please keep the item unused, unwashed, and with its original tags, labels and packaging intact, along with your invoice.
How to start a return or exchange
Head to our Return & Exchange Request portal at themusk.in/apps/ecoreturns any time within 7 days of delivery, share your order details, and pay the ₹100 pickup charge to confirm your request — we'll take it from there, including arranging your pickup.
A couple of things we're unable to cover
- Custom-stitched or customised products can't be returned or exchanged.
- The ₹100 pickup charge and any shipping charges or duties already paid aren't refundable.
We're here if you need us
Email: info.themusk@gmail.com
WhatsApp: +91 96870 54885 (WhatsApp only, not for calls)
By ordering with us, you're agreeing to the terms above. Any disputes are subject to the courts of Surat.